FAQ

Erudite.health is a specialised online platform for high-quality nutritional supplements and health products. We distribute products from renowned brands such as Nutriphyt and Trenker, targeting both individuals and healthcare professionals looking for reliable, scientifically-backed supplements.

Erudite.health is managed by a team of professionals with a background in healthcare and pharmacy. Our goal is to make high-quality health products accessible to everyone, with accurate and transparent information.

Yes, erudite.health works closely with doctors, pharmacists, dietitians, and other healthcare professionals. Healthcare providers can contact us for information about professional accounts or collaboration opportunities.

You can reach us by email at info@erudite.health or via the contact form on our website. We aim to respond to every enquiry within 1 to 2 business days.

Browse our range of Nutriphyt and Trenker products, add the desired items to your cart, and proceed through the checkout. After confirmation, you will receive an order confirmation by email.

No, you can also order as a guest. However, creating an account has its advantages: you can view your order history, save addresses, and check out faster on your next visit.

Orders can be changed or cancelled as long as they have not yet been processed. Please contact our customer service at info@erudite.health as soon as possible.

Each product page displays the current stock status. If a product is marked as "temporarily unavailable", you can leave your email address to receive a notification as soon as it becomes available again.

We accept Bancontact, Visa, Mastercard and PayPal. All payments are processed via a secure connection.

Yes, all transactions are processed through an SSL-secured environment.
Your payment details are never stored on our servers.

Yes, after every order you will automatically receive an invoice by email. Healthcare professionals or companies requiring a business invoice can indicate this when placing their order.

At this moment we only deliver to France. For deliveries outside France, please contact our customer service.

Orders are shipped free of charge from €65. Below this amount, shipping costs are €10.45 for France and €7.5 for Belgium and the Netherlands.

For deliveries in France, a delivery time of 2 to 3 business days applies.

After dispatch, you will receive an email with a tracking link that allows you to follow the status of your parcel in real time.

Yes, during the checkout process you can choose to have your order delivered to a nearby parcel point. This is convenient if you are not at home during the day.

The courier will make a second delivery attempt or deposit the parcel at a nearby pick-up point. You will be notified by email or SMS.

Please contact our customer service at info@erudite.health within 48 hours of receipt, preferably with photos of the damage. We will resolve this as quickly as possible.

Erudite.health is a Belgian brand with a long-standing reputation in the world of high-quality nutritional supplements. Their products are developed based on scientific research, using premium ingredients and in close collaboration with healthcare professionals.

Yes, all erudite.health products are subject to strict quality controls and comply with European regulations for nutritional supplements. They are produced in certified facilities that meet GMP (Good Manufacturing Practice) standards.

Each product page includes a complete list of ingredients and any allergens. If you are unsure whether a product is suitable for you, please consult your doctor or pharmacist, or contact our customer service.

This varies per product. Each product page provides information on composition and suitability for specific diets. Products suitable for vegetarians or vegans are clearly labelled.

Store products in a dry, cool, and dark place, out of the reach of children. Specific storage instructions can be found on the packaging and the product page.

We always recommend discussing this with your doctor or pharmacist, especially if you have a chronic condition or are taking medication. Our customer service can also refer you for further information.

We guarantee that all products sold through erudite.health are original, of high quality, and remain valid until the stated expiry date.

All products sold through erudite.health are 100% authentic and sourced directly from the official brands. If you have any doubts, please contact our customer service.

Please inform us as soon as possible via info@erudite.health. We will replace or refund the product and, if necessary, report the issue to the manufacturer.

Yes, we only ship products with a sufficiently long remaining shelf life. Products approaching their expiry date will not be dispatched.

Yes, you have 14 days after receipt to return an unopened product in its original condition. This is in accordance with the statutory right of withdrawal for online purchases.

For hygiene reasons, opened nutritional supplements cannot be returned unless there is a manufacturing defect or an error on our part.

Please first contact our customer service at info@erudite.health to initiate the return process. You will then receive instructions and, where applicable, a return label.

If you are exercising your right of withdrawal (changed your mind), the return costs are at your own expense. In the case of a defective product, manufacturing fault, or an error by erudite.health, we will cover all return costs.

After receipt and inspection of the returned parcel, the amount will be refunded within 5 to 10 business days via the original payment method.

Yes, exchanges are possible for products that are unopened and in their original condition. Please contact our customer service to initiate the exchange procedure.